Refund policy

1. Our Philosophy

Due to the hygienic and cosmetic nature of our products, we do not accept returns for change of mind.

Each bottle is crafted for personal use and cannot be resold once opened or handled.

We do not offer refunds or exchanges for:

Please choose carefully before purchasing.

In line with your rights under the Australian Consumer Law, you are entitled to a remedy if a product:

If this occurs, we will offer (at our discretion, in line with ACL):

To request a remedy, please contact us within 7 days of delivery at:

contact@crowncauldron.com

Include:

Order number

Description of the issue

Clear photos of the product and packaging

We may request return of the item where appropriate.

Products must be returned in their original condition where possible

We reserve the right to deny claims where misuse is evident

If the product is confirmed faulty, we will cover reasonable return shipping costs

For all other cases, returns are not accepted

For customers outside Australia:

We do not accept returns for change of mind
If a product is faulty, please contact us and we will assess your claim in line with applicable consumer laws

Customers are responsible for any customs duties or import restrictions.

We are not responsible for issues arising from: